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FAQ
How to reach us!
what are your opening hours?
 

We are open Monday - Saturday from 9.30AM - 5.30PM.

 
How can I get in contact?
 
 
Repairs!
Do you repair Jewellery?
 

Yes, we repair gold and silver jewellery.

 
Do you repair watches and clocks?
 
 
Piercings!
What piercings do you do?
 

We do ears and nose piercings.

Ears include:

- Lobe

- Cartilage

Nose include:

- Nostril (standard)

 
What age can I get a peircing?
 
 
What age can I get a peircing?
 
 
What are your piercing prices?
 
 
How do I clean piercings?
 
 
Do I need to book an appointment?
 
 
Jewellery guide!
what do carats in precious metals mean?
 

Precious metals are mixed with other elements to create their durability; the purer the gold the softer the metal. Gold carats determine the percentage of precious metals within the item and are as follows;

- 9ct (hallmarked 375) - 37.5%

- 14ct (hallmarked 585) - 58.3%

- 18ct (hallmarked 750) - 75%

- 22ct (hallmarked 916) - 91.6%

- 24ct (hallmarked 999) - 99.9% +

- Silver (hallmarked 925) - 92.5% 

 
What are precious metals made out of?
 
 
How do I clean my Jewellery?
 
 
How can I find out my ring size?
 
 
Buying or Selling!
Do you sell real gold and silver?
 

yes, we sell real gold and silver. All our precious metals are sold with their corresponding hallmark.

 
Do you buy gold and silver?
 
 
Payment options!
What payment options can I use?
 

We accept a range of payment methods. These include;

In store & Online

-VISA Debit/Credit

-Apple Pay

-Google pay

 

Online only

-American Express

-Paypal

 
Delivery & Shipping!
How long does delivery take?
 

Delivery usually takes 2-4 business days and all deliveries are tracked.

 
Are orders tracked?
 
 
What is your refund/exchange policy?
 
 
Leave a review!
How can I leave a review?
 

The link below will take you to our Google review page.

Leave a review